FAQ

Find answers to common questions about our products, policies, and services below.

We proudly ship worldwide, ensuring your jewelry reaches you wherever you are.

Your order will take 5 to 7 business days for delivery, depending on which country you are located in.

Returns: You may return any item within 30 days of purchase for a full refund, provided the item is in its original condition, unused, and accompanied by the original packaging and receipt. Custom-made and personalized items are non-returnable.

Exchanges: You can exchange any item within 30 days of purchase. The item must be in its original condition, unused, and accompanied by the original packaging and receipt. Custom-made and personalized items are not eligible for exchange.

Refunds: Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item.

We offer a comprehensive guarantee to ensure your complete satisfaction with our jewelry. Our guarantee covers any defects in materials or workmanship for a specified period from the date of purchase. If you encounter any issues with your jewelry, please contact our customer service team, and we will repair or replace the item at no additional cost. We take pride in the quality of our craftsmanship and aim to provide you with beautiful, long-lasting pieces. Your satisfaction and trust in our products are our top priorities.

Yes, we offer resizing services for most of our jewelry pieces. If you need to adjust the size of your ring or other items, please contact our customer service team. They will provide you with detailed instructions on how to proceed, including any associated costs and estimated time for completion. Please note that some designs or materials may have limitations on resizing, but we will do our best to accommodate your needs.