Warantee

At Roupen Jewelry, we are committed to delivering high-quality jewelry that you can cherish for years to come. We stand behind the craftsmanship of our products with a comprehensive warranty to ensure your peace of mind.

Coverage: Our warranty covers defects in materials and workmanship for a period of 30 days from the date of purchase. This includes issues such as loose stones, broken clasps, or manufacturing defects.

Exclusions: Please note that our warranty does not cover damage caused by accidents, misuse, normal wear and tear, or unauthorized repairs performed by third parties. Damage resulting from improper care or storage, such as exposure to chemicals or harsh environments, is also excluded from coverage.

Claim Process: If you believe your jewelry item qualifies under our warranty, please contact our customer service team immediately. They will guide you through the claim process, which typically involves providing proof of purchase and a detailed description of the issue. Depending on the nature of the claim, we may request the item to be returned for evaluation by our quality control team.

Resolution: Upon evaluation and confirmation that the issue is covered under warranty, we will repair or replace the item at no additional cost to you. If the exact item is no longer available, we will work with you to find a suitable replacement of equal value. In some cases, a store credit may be issued instead of a replacement.

Terms and Conditions:

  • The warranty is valid only for the original purchaser and is non-transferable.
  • Alterations or modifications made to the jewelry by anyone other than [Your Jewelry Store Name] voids the warranty.
  • Any warranty claim must be made within the specified warranty period and in accordance with our claim process.

Thank you for choosing Roupen Jewelry. Your satisfaction and confidence in our products are our highest priorities.